Privacy Policy
1. Introduction
immigle (hereinafter referred to as "the Company," "We," "Us," or "Our") is a Canadian immigration firm committed to protecting the privacy of our clients (hereinafter referred to as "Client," "You," or "Your"), whether You are an individual or a company accessing or using our services. We are responsible for the collection, processing, and disclosure of Your personal information as described in this Policy, unless specified otherwise.
2. Services
immigle provides Canadian immigration consulting services, including but not limited to visa applications, permanent residency applications, and citizenship applications. Please note that our services are not available to individuals or entities from countries sanctioned by Canada.
3. Private Organization
immigle is a private organization and is not affiliated with the Canadian government or any other governmental entity. While we provide professional immigration consulting services, please be aware that immigration applications can also be submitted directly to the Canadian government.
4. Information We Collect
We may collect personal information from you in a variety of ways, including when you visit our website, register on the site, fill out a form, and in connection with other activities, services, features, or resources we make available on our site. The types of personal information we may collect include your name, email address, mailing address, phone number, and payment information.
5. Use of Information
We may use the information we collect from you for the following purposes:
- To provide, operate, and maintain our services.
- To improve our website and services.
- To process your transactions.
- To send periodic emails regarding updates on immigration policy.
6. Protection of Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.
7. Disclosure of Information
We do not sell, trade, or rent your personal identification information to third parties. Your personal information is only used for the purposes outlined in this Privacy Policy and is shared only with trusted partners who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also disclose your information when we believe release is appropriate to comply with the law enforcement or other legal requirements.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency such as Immigration, Refugees and Citizenship Canada).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
8. Payments
We may provide paid products and/or services. In that case, we may use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.
9. Decision Making Authority and Refund Policy
All decisions regarding immigration applications are made by the relevant Canadian government authorities. We do not have the authority to grant or deny immigration status. Our role is to provide advice and assistance based on the information you provide.
10. Refund Policy
The client may discharge representation or terminate the retainer agreement, at which time any fees paid will be refunded. The refunds are prorated based on the work done and the stage of your case when it is stopped. Refunds for services rendered are subject to the following conditions:
- Initial Stage: in case immigle receives a notice of withdrawal No later than 3 days after client paid the first payment, 15% of the total professional service fees will be retained regardless of the payment plans.
- Reviewing Stage: in case immigle receives a notice of withdrawal More than 3 days after client paid the first payment, 30% of the total professional service fees will be retained regardless of the payment plans.
- Advanced Stage: in case immigle receives a notice of withdrawal After initiating the work on case depending on application types, 50% of the total professional service fees will be retained regardless of the payment plans.
- No refunds will be provided for completed services or if a visa application is denied due to misinformation or lack of documentation provided by the client.
11. No Services to Sanctioned Countries
We do not offer services to individuals or entities from countries that are subject to Canadian sanctions. We reserve the right to refuse service to anyone from a sanctioned country.
12. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on this page, and your continued use of our website after such changes constitutes your acceptance of the new Terms.
13. Contact Us
If you have any questions about this Policy or want to exercise your rights under this Policy, please email us at info@immigle.com.